{"slug": "openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle", "title": "OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions", "summary": "OpenAI is opening ChatGPT as a business platform through a new Business Hub that lets companies claim a profile, add product data, and track how users interact with them. Business Agents, available to eligible US e-commerce providers, let companies talk to customers directly inside ChatGPT.", "body_md": "OpenAI is opening up ChatGPT as a business platform: through a new Business Hub, companies can claim their profile, add product data, and track how users interact with them. \"Business Agents\" let eligible US e-commerce providers talk to customers directly inside ChatGPT.\n\nThe article [OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions](https://the-decoder.com/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle-customer-questions/) appeared first on [The Decoder](https://the-decoder.com).", "url": "https://wpnews.pro/news/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle", "canonical_source": "https://the-decoder.com/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle-customer-questions/", "published_at": "2026-11-10 20:17:00+00:00", "updated_at": "2026-11-10 20:22:53.185568+00:00", "lang": "en", "topics": ["ai-agents", "ai-products", "generative-engine-optimization", "ai-search"], "entities": ["OpenAI", "ChatGPT", "Business Hub", "Business Agents"], "also_reported_by": [], "alternates": {"html": "https://wpnews.pro/news/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle", "markdown": "https://wpnews.pro/news/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle.md", "text": "https://wpnews.pro/news/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle.txt", "jsonld": "https://wpnews.pro/news/openai-turns-chatgpt-into-a-business-directory-with-ai-agents-that-handle.jsonld"}}