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[ARTICLE · art-68986] src=thenewstack.io ↗ pub= topic=ai-agents verified=true sentiment=· neutral

OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too

OpenAI has built support agents for its own customer service line and now aims to convince large enterprises to adopt similar AI agents, signaling a shift where models are no longer the bottleneck in AI deployment, according to The New Stack.

read1 min views30 publishedJul 22, 2026

The general consensus emerging across the AI and industrial spheres is that the models themselves are no longer the bottleneck

The post OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too appeared first on The New Stack.

source & further reading
thenewstack.io — original article GPT-6 Astra Benchmarks Image Multiverse says its 438B model is fast enough for AI agents. The benchmarks tell a more complicated story. Hermes, Claude Code, and Codex ran an identical model. Token use varied 70-fold
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