Hi everyone,
I'm building a Civic Complaint Management System for my college major project. Since many similar projects already exist, I want to make mine more practical, unique, and closer to a real-world solution.
I'm looking for suggestions on questions like:
What features would make this project stand out?
What real problems do existing civic complaint systems still fail to solve?
What AI features would actually add value?
How can I prevent officers from falsely marking a complaint as "Resolved" without proper verification? (e.g., proof of work, validation, citizen confirmation, etc.)
What security, workflow, or accountability features would you add?
If you were evaluating this as a project, what would impress you? I'm intentionally not sharing my own ideas because I'd like unbiased suggestions from the community.
Thanks!