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[ARTICLE · art-21035] src=konversio.org pub= topic=ai-agents verified=true sentiment=↑ positive

Konversio: Open-source agentic customer support for digital sovereignty

Konversio launched Pilot, an open-source AI customer support agent licensed under MIT, designed for self-hosting and deployment in EU data centers. The tool reads help articles, answers chat queries, drafts replies, and routes issues to human agents while using European-owned AI providers like Mistral or open models such as Gemma and Qwen. The company aims to give teams full control over customer data and infrastructure, free from U.S. Cloud Act interference, to support European digital sovereignty.

read1 min publishedJun 4, 2026

Meet Pilot Konversio's AI support agent

Konversio gives teams an open AI support layer they can own and self-host. Pilot reads your help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands off intelligently to humans. MIT-licensed, no AI tiers, no paywalls.

European strategic autonomy

Engineered to stay under European control. #

Deploy Konversio in EU data centers, run with European-owned AI providers such as Mistral or open models such as Gemma, Qwen, and Whisper, and keep customer conversations, prompts, embeddings, and model traffic within infrastructure you control. Designed to operate free from U.S. Cloud Act interference.

AI Agents Pilot answers, drafts,

routes, and hands off

routes, and hands off

AI Stack Mistral · Gemma · Qwen · Whisper

EU-hosted or self-hosted

EU-hosted or self-hosted

Sovereignty

EU-hostable · GDPR-ready self-hosted by design

self-hosted by design

Channels Email, live chat, WhatsApp,

Telegram & more

Telegram & more

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