{"slug": "konversio-open-source-agentic-customer-support-for-digital-sovereignty", "title": "Konversio: Open-source agentic customer support for digital sovereignty", "summary": "Konversio launched Pilot, an open-source AI customer support agent licensed under MIT, designed for self-hosting and deployment in EU data centers. The tool reads help articles, answers chat queries, drafts replies, and routes issues to human agents while using European-owned AI providers like Mistral or open models such as Gemma and Qwen. The company aims to give teams full control over customer data and infrastructure, free from U.S. Cloud Act interference, to support European digital sovereignty.", "body_md": "# Agentic customer service.*100% open source.*\n\nMeet Pilot\nKonversio's AI support agent\n\nKonversio gives teams an open AI support layer they can own and self-host.\nPilot reads your help articles, answers customer questions in chat,\ndrafts replies, summarizes conversations, routes issues, and hands off intelligently to humans.\n**MIT-licensed, no AI tiers, no paywalls.**\n\nEuropean strategic autonomy\n\n## Engineered to stay under European control.\n\nDeploy Konversio in EU data centers, run with European-owned AI providers such as Mistral\nor open models such as Gemma, Qwen, and Whisper, and keep customer conversations, prompts,\nembeddings, and model traffic within infrastructure you control.\n**Designed to operate free from U.S. Cloud Act interference.**\n\nAI Agents\nPilot answers, drafts,\n\nroutes, and hands off\n\nroutes, and hands off\n\nAI Stack\nMistral · Gemma · Qwen · Whisper\n\nEU-hosted or self-hosted\n\nEU-hosted or self-hosted\n\nSovereignty\nEU-hostable · GDPR-ready\n\nself-hosted by design\n\nself-hosted by design\n\nChannels\nEmail, live chat, WhatsApp,\n\nTelegram & more\n\nTelegram & more", "url": "https://wpnews.pro/news/konversio-open-source-agentic-customer-support-for-digital-sovereignty", "canonical_source": "https://www.konversio.org/", "published_at": "2026-06-04 01:42:27+00:00", "updated_at": "2026-06-04 02:16:22.221329+00:00", "lang": "en", "topics": ["ai-agents", "ai-products", "ai-tools", "ai-infrastructure", "ai-startups"], "entities": ["Konversio", "Pilot", "Mistral", "Gemma", "Qwen", "Whisper", "GDPR", "Cloud Act"], "alternates": {"html": "https://wpnews.pro/news/konversio-open-source-agentic-customer-support-for-digital-sovereignty", "markdown": "https://wpnews.pro/news/konversio-open-source-agentic-customer-support-for-digital-sovereignty.md", "text": "https://wpnews.pro/news/konversio-open-source-agentic-customer-support-for-digital-sovereignty.txt", "jsonld": "https://wpnews.pro/news/konversio-open-source-agentic-customer-support-for-digital-sovereignty.jsonld"}}