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How To Make AI A Priority Without Losing Customer Trust

Paige Kilian, a Forbes Councils Member, argues that companies can prioritize AI without eroding customer trust by focusing on serving people better rather than just adopting tools quickly. The strongest AI strategies, she writes, will be measured by how well AI helps teams serve customers, not by adoption speed alone.

read1 min views1 publishedJul 21, 2026
How To Make AI A Priority Without Losing Customer Trust
Image: Machinebrief (auto-discovered)

By Paige Kilian, Forbes Councils MemberSource:

Forbes InnovationThe strongest strategies won't be measured only by how quickly tools are adopted. They'll be measured by whether AI helps teams serve people better.

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source & further reading
machinebrief.com — original article Why The Industrial Maintenance Crisis Is A Math Problem Last Week in AI #250 - Mythos Mess, GPT 5.6-Sol, GLM 5.2 How AI may drive union-resistant tech workers to the bargaining table
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