{"slug": "how-to-make-ai-a-priority-without-losing-customer-trust", "title": "How To Make AI A Priority Without Losing Customer Trust", "summary": "Paige Kilian, a Forbes Councils Member, argues that companies can prioritize AI without eroding customer trust by focusing on serving people better rather than just adopting tools quickly. The strongest AI strategies, she writes, will be measured by how well AI helps teams serve customers, not by adoption speed alone.", "body_md": "# How To Make AI A Priority Without Losing Customer Trust\n\nBy Paige Kilian, Forbes Councils MemberSource:\n\n[Forbes Innovation](https://www.forbes.com/innovation/)The strongest strategies won't be measured only by how quickly tools are adopted. They'll be measured by whether AI helps teams serve people better.\n\nGet AI news in your inbox\n\nDaily digest of what matters in AI.", "url": "https://wpnews.pro/news/how-to-make-ai-a-priority-without-losing-customer-trust", "canonical_source": "https://www.machinebrief.com/news/how-to-make-ai-a-priority-without-losing-customer-trust-cj42", "published_at": "2026-07-21 12:30:00+00:00", "updated_at": "2026-07-21 13:30:53.526913+00:00", "lang": "en", "topics": ["artificial-intelligence", "ai-ethics", "ai-policy"], "entities": ["Paige Kilian", "Forbes"], "alternates": {"html": "https://wpnews.pro/news/how-to-make-ai-a-priority-without-losing-customer-trust", "markdown": "https://wpnews.pro/news/how-to-make-ai-a-priority-without-losing-customer-trust.md", "text": "https://wpnews.pro/news/how-to-make-ai-a-priority-without-losing-customer-trust.txt", "jsonld": "https://wpnews.pro/news/how-to-make-ai-a-priority-without-losing-customer-trust.jsonld"}}