Personal Independence Payment, or PIP, claimants are using artificial intelligence. #
The Department for Work and Pensions says it is "increasing" face-to-face assessments as claimants use AI chatbots to maximise their payouts for sickness claims. Personal Independence Payment, or PIP, claimants are using artificial intelligence.
AI chatbots will write appeal letters for those who've had DWP claims rejected by the Labour Party government. One chatbot hosted on AI giant ChatGPT, called “Pippin the PIP Benefits Support Worker”, coaches users on how to claim up to £10,000 a year for physical or mental health disabilities such as ADHD and anxiety.
Pippin – created by a coder with the username “mr r c e banoo” – advises claimants to use certain phrases to help win their appeals.
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Instead of saying “I struggle to cook”, for example, it recommends saying: “Due to ADHD and anxiety, I often forget pans are on the hob and need supervision when cooking. On several occasions food has burned because I became distracted.”
Instead of saying “I have low mood and don’t wash”, it suggests explaining that “due to depression, I often lack the motivation and energy to wash”. It suggests claimants say they “may go several days without washing because the task feels overwhelming”.
It also gives example phrases and prompts, with one saying: “Anxiety makes it very difficult for me to use public toilets. I avoid going out for long periods because I fear not being able to access a toilet safely.”
It adds that “the key is to describe your worst days, typical days, and the help you need, rather than simply stating the diagnosis”, saying “it’s particularly important to mention” if the issues affect you for more than half of the week.
A government spokesman said Labour was “fixing the broken welfare system it inherited”.
“PIP is only awarded following a thorough assessment, where all evidence is reviewed, and we are substantially increasing the proportion of face-to-face assessments to 30pc, as part of a package of reforms that will save £1.9bn”, they said.
“Alongside this, the increase in PIP caseload has slowed under this Government, falling from 400,000 in the 12 months to July 2024 to 270,000 in the 12 months to April 2026.”