Matthew McQueen, the bank's global head of FICC micro products, plans to leverage artificial intelligence to expand underwriting operations across the country
Bank of America is turning to artificial intelligence as a tool to broaden its underwriting footprint nationwide. Matthew McQueen, who leads the effort as Managing Director and Global Head of FICC Micro Products, is at the center of the push.
BofA’s growing AI infrastructure #
Bank of America has not been shy about its AI ambitions. Its virtual assistant, Erica, has logged over 3.2 billion interactions as of early 2026.
In March 2026, the bank rolled out an AI-powered meeting platform aimed at its wealth management division. The tool is designed to improve operational efficiency and the quality of client interactions.
What AI means for underwriting #
McQueen’s role overseeing mortgage, securitized products, and municipal banking operations puts him at the intersection of exactly the asset classes where AI-driven underwriting could have the most impact. Residential mortgage-backed securities and commercial mortgage-backed securities are data-rich environments.
The competitive landscape #
The bank’s current AI focus areas, which include client advisory, risk-related processes, and payments, suggest a methodical approach.
McQueen was appointed to his current role in November 2025. As of mid-2026, no verified reports link him to specific AI-driven underwriting initiatives.
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