An AI receptionist for florists should establish what needs to arrive, where and when. Its job is to capture the request accurately while the florist designs arrangements, serves the shop or prepares deliveries.
The difficult part is commitment. A requested bouquet, delivery window and budget are an enquiry until the shop has confirmed stock and delivery capacity.
Start with the type of order #
Separate everyday flowers, weddings and events, sympathy enquiries and questions about an existing order. An event consultation needs a different appointment and follow-up from a same-day birthday bouquet.
For an everyday request, collect the preferred delivery date, destination suburb, budget range and the sender’s callback details. Ask whether the customer has an existing order reference before discussing a delivery issue. Keep spelling corrections attached to the right order request.
Make cutoff rules explicit #
Give the receptionist approved rules for delivery areas, order cutoffs and public-holiday opening hours. If those rules depend on driver capacity, require a live check or human approval. An old website sentence about same-day delivery should not become an unconditional promise on a peak day.
For a requested flower that may be seasonal, record the preference and ask whether the florist may discuss substitutions. Do not silently replace a premium stem or promise an identical arrangement from a reference image.
Protect the surprise and the recipient #
Recipient addresses, phone numbers and card messages need careful handling. Collect only what the shop needs, restrict who can read the notes and avoid repeating a private card message into a general staff notification. If someone calls asking who sent flowers to another person, route the request to staff rather than exposing the order history.
A useful script is: “I can record the delivery request and your preferred flowers. The team will confirm availability and the delivery window before the order is accepted.”
Rehearse peak-day calls #
Test a Valentine’s Day request after cutoff, a hospital delivery with incomplete details, a changed address and a caller asking about another person’s order. Review whether the florist can act on each message and whether the caller understood the next step. Monitor unconfirmed delivery promises and correction rates, not just calls answered.
Plan the handover before you switch on #
Assign a named person to review unresolved enquiries. Give the receptionist a fallback message for times when that person cannot answer, and make sure the caller knows whether they have a confirmed booking or a request awaiting review. Start with overflow or a separate test number, then review the resulting messages before expanding coverage.
If you are assessing Wattle, request a demonstration with your own call examples. Confirm the required workflow and integrations in that demonstration. For the wider buying decision, read our related reception guide.
Sources and further reading #
Research checked 27 October 2026. The example scripts and workflow suggestions are proposed operating practices; they are not customer results or a guarantee that a particular product supports every step.