Teleperformance, the world's largest call centre company, is using real-time AI software from Sanas to neutralize Indian accents for Western customers, aiming to increase human empathy and reduce misc…
Lisa, a single mother and former content writer in the Philippines, was made redundant eight months into her latest outsourcing role after training AI that replaced her and her colleagues, reflecting …
Organizations with mature process frameworks like Lean Six Sigma and BPM are best positioned to leverage AI for operational excellence, as AI can accelerate process optimization but requires existing …
Call-centre stocks slid after Concentrix lowered its 2026 revenue guidance and reported a drop in operating income, with shares falling 21% and Teleperformance dropping 13% on no company-specific news…
Shares of call-center operators Concentrix and Teleperformance plunged after Concentrix cut its 2026 revenue forecast and reported falling profits, reinforcing investor fears that AI-powered automatio…
Investors are dumping BPO stocks like Teleperformance and Concentrix, betting that AI will disrupt the call center industry. Teleperformance shares fell 29.3% after Klarna disclosed its AI assistant r…