03:45
2026-07-23
pub.towardsai.net
artificial-intelligence
Siebel 26.6’s RAG-Powered Search: Why Your Support Reps Stop Solving the Same Ticket Twice
Oracle's Siebel 26.6 introduces RAG-powered search using an OpenSearch vector pipeline to solve the problem of support reps re-solving the same ticket due to keyword search limitations, according to a…