Riu Palace Santa Maria

TripAdvisor's AI review summaries are under fire after an investigation found the chatbot glossed over serious guest complaints, including food poisoning, poor hygiene, and sexual harassment, while pr…

Tripadvisor's AI-generated hotel review summaries downplay serious complaints including food poisoning, sexual harassment, and hygiene issues, according to an investigation by Which?. The AI described…

Tripadvisor's AI-generated hotel summaries and chatbot downplay or omit reports of food poisoning, hygiene failures, and sexual harassment, according to consumer group Which? and multiple news outlets…