Sainsbury's has paused its Facewatch AI-assisted facial recognition system at its East Dulwich store after the technology wrongly flagged paying customer Matt Arnold, who was asked to leave on August …
Five9's 2026 Business Leaders Customer Experience Report, based on an April survey of 3,000 consumers and 600 customer-experience decision-makers across the U.S., U.K., and Germany, found that 80% of …
F.Hinds chairman Andrew Hinds marked the jeweller's 170th anniversary by stating the company is 'betting on people, not algorithms' in an interview with Retail Gazette, reflecting a strategic choice t…
Retailers are facing a surge in return fraud driven by generative AI tools that create fake damage photos and doctored receipts. Data from Forter shows AI-generated damage claims are the fastest-growi…
Retail Gazette reported on 29 May 2026 that Dr Daniel Hulme, CEO of Satalia and chief AI officer at WPP, argued the largest commercial gains for retailers lie in optimisation and decision intelligence…