NMI’s recent acquisitions are driven by a strategy focused on artificial intelligence, data intelligence, and payment flexibility, according to CEO Steve Pinado. The company is positioning itself to h…
AI is turning customer loyalty into a transaction-by-transaction competition, according to Avery Miller of Visa and Kipp Johnson of Braze during a PYMNTS On Air discussion. The executives said persona…
Retailers are facing a surge in return fraud driven by generative AI tools that create fake damage photos and doctored receipts. Data from Forter shows AI-generated damage claims are the fastest-growi…
Macy's has launched "Ask Macy's," a conversational shopping assistant built on Google's Gemini Enterprise platform, to help customers complete purchases across its website and app. During beta testing…
Realtor.com launched RealAssist AI, an AI-powered conversational home search tool built with Google Cloud and Gemini, in a limited beta on June 2, 2026. The feature, available to select logged-in user…
Denver has begun using an AI-enabled plan-review tool to reduce permit review cycles and speed development approvals. The city approved a contract for the platform with an initial $1.05 million purcha…
Uber exhausted its full 2026 artificial intelligence budget by April after rapidly deploying Anthropic's Claude Code to thousands of engineers, with monthly per-engineer costs ranging from $150 to $25…
PYMNTS published a video installment of its "What's Next in Payments" series featuring Pismo's Leonardo J. Collado, who said legacy payment systems remain reliable but are slowing product development.…
AI-powered procurement tools are eroding the information advantage suppliers historically held, enabling buyers to compare vendors, analyze contracts, and benchmark pricing in hours rather than weeks.…
Apple on May 28 previewed a major redesign of Siri and other AI features for iOS 27 ahead of its Worldwide Developers Conference on June 8, 2026, according to a Bloomberg report citing people familiar…
A new generation of AI companies is deploying autonomous agents to run back-office functions such as finance, insurance brokerage, legal drafting and revenue cycle operations, targeting enterprise ser…
TD Bank announced on its May 28 earnings call that agentic AI reduced mortgage pre-adjudication cycle times from roughly 15 hours to 3 minutes. The bank also reported that more than 40,000 employees u…
Dick's Sporting Goods announced Coach by DICK'S, an "agentic AI" conversational adviser that provides personalized product recommendations and training guidance, set to launch in its mobile app in Jun…
Gemini launched an AI-powered Command Center for its prediction market platform, using models from SpaceX's AI division to surface real-time signals and market summaries based on user activity. The to…
At Google I/O, Google announced a renewed push for Google Wallet, positioning it as part of an "agentic commerce" strategy that layers AI-driven assistance onto payments and commerce interactions. The…
Credit unions are re-evaluating legacy payments systems instead of replacing them entirely, as these systems remain central to money movement despite being difficult and expensive to maintain. Velera …
Visa executive Olaseni Alabede told PYMNTS that agentic commerce represents the next phase of eCommerce and mobile payments, urging acquirers to modify existing payment infrastructure instead of creat…
One in three Americans aged 50 to 80 report feeling lonely, and the population over 65 is projected to reach 82 million by 2050, according to PYMNTS. AI-powered companion products such as ElliQ and Ca…
Revolut U.S. CEO Cetin Duransoy stated at Semafor's Banking on the Future Forum that the fintech's AI-driven transaction-monitoring systems perform "statistically significantly better than human revie…
AI inference provider Baseten is in talks to raise $1 billion at an $11 billion valuation, according to a person familiar with the matter. The company, valued at $5 billion earlier this year, reported…