Insurance Innovation Reporter

Insurers are accelerating toward AI-first operations but face structural gaps in infrastructure, governance and observability that hinder adoption of agentic AI, according to a June 3, 2026 report in …

Guidewire President John Mullen told Insurance Innovation Reporter that insurers must create an operating context enabling artificial intelligence to act reliably and in accordance with insurance rule…

Hippo expanded its voice-based AI customer service representative, Hannah, from an after-hours tool into the first point of contact for all inbound customer calls. According to Insurance Innovation Re…