Hotel News Resource

A new guide by Femke Nollet explains how conversational AI like ChatGPT is reshaping the booking journey for independent hotels, highlighting that AI serves as a real discovery channel while inaccurat…

Expedia Group began testing AI-powered chatbots two to three years ago and publicly launched Romie in 2024, a virtual assistant that was later discontinued. Expedia's chief product officer Shilpa Rang…