Five9

Five9's 2026 Business Leaders Customer Experience Report, based on an April survey of 3,000 consumers and 600 customer-experience decision-makers across the U.S., U.K., and Germany, found that 80% of …

Databricks is enabling higher education institutions to scale limited advisory resources by deploying AI-powered call center analysis on its unified data platform, using OpenAI Whisper for transcripti…

Parloa, the Berlin-founded AI agent management platform valued at $3 billion, announced strategic partnerships with SAP, Microsoft, OpenAI, Five9, and Epic five months after raising $350 million in it…