Duncan Lennox

HubSpot Inc. unveiled a rebuilt Smart CRM platform centered on contextual AI at its Unbound conference in Boston, introducing a redesigned Breeze Assistant, a self-updating Smart CRM and a "Context Ho…

HubSpot launched Agent Hub and Agent Builder in public beta on July 23 for Professional and Enterprise customers, providing a central console to build, monitor, and coordinate AI agents across marketi…

HubSpot scrapped a plan to use customer data for an AI feature after a four-day revolt, reversing a policy that opted users in by default. The CRM firm apologized and said any future data use would be…