13:46
2026-06-07
thevoiceofuser.com
ai-research
Anchoring Effects in Self-Reported Experience Ratings: A Proposed AI-forward Calibration Instrument for CSAT
A new AI-driven calibration tool aims to fix the broken customer satisfaction (CSAT) scale by replacing vague numerical ratings with anchored, relatable experiences like "mild food poisoning" for a 1 …