A customer support leader argues that AI support agents should be measured by queue-wide resolution time and satisfaction, not deflection rates, citing that deflection metrics can be gamed and don't r…
Bluesky's AI assistant Attie is expanding into an open-ended social research tool with a new feature called Quests, allowing users to ask open-ended questions about information and news across the Blu…
A documentary short titled 'Code for the People,' directed by Bao Nguyen, explores the past, present, and contested future of the open web, highlighting the threat of closed AI and walled gardens. The…
A new documentary funded by Automattic, the parent company of Tumblr and WordPress, urges the public to rally behind open-source code as a principle against platform decay and unregulated closed-sourc…
On 20 March 2026, WordPress.com enabled AI agents to autonomously write, edit, publish, and manage entire websites via the Model Context Protocol, adding 19 new writing capabilities across six content…
The first cohort of 40 students from the University of Illinois Chicago, Louisiana Tech University, and the University of Louisiana at Lafayette received the AI Leaders Micro-Credential, a workforce-f…
Vicki Boykis, a machine learning engineer who has worked at Tumblr, Automattic, Duo, and Mozilla.ai, delivered a talk at the Applied Machine Learning Conference in Charlottesville, VA in April 2026, r…
A new survey from WordPress VIP found that 60% of U.S. consumers are turned off by brands using 'AI' in their messaging, and 86% don't fully trust AI-generated answers. The report, based on 2,000 resp…
Anthropic released Claude Fable 5, which achieved record-breaking scores on coding benchmarks and was praised by developers for its ability to handle complex multi-file refactors. The US government or…