Andy Markus

AT&T has shifted up to 25% of its 45 billion daily AI tokens to open-source models, cutting costs by 80% to 90% on targeted applications and saving millions, with plans to route 70-80% of workloads th…

AT&T's AI-driven incident management system prevented 3.1 million unnecessary field dispatches and reduced customer downtime by 12 million hours in 2024, the company announced. The system, known as EE…

AT&T built an end-to-end incident management system (EEIM) that reduced customer downtime by more than 12 million hours. The system, developed starting in 2017 using technologies from MongoDB and Snow…