Andy Markus

AT&T has deployed generative and agentic AI within its end-to-end incident management system to proactively identify and resolve network outages, preventing 3.1 million unnecessary field dispatches an…

AT&T built an end-to-end incident management system (EEIM) using AI and machine learning to prevent network outages, reducing customer downtime by more than 12 million hours. The system, developed sin…