NeonNow promoted its contact-centre automation stack on July 8, 2026, positioning NeonNow IQ as an intelligence layer for intent detection, real-time sentiment, agent assist, automated summaries, and …
AWS announced a new healthcare appointment agent built with Amazon Nova 2 Sonic and Amazon Bedrock AgentCore, enabling voice-based patient authentication, appointment management, and pre-visit data co…
Pegasystems introduced Customer Engagement Studio at PegaWorld 2026, a tool designed to convert marketing briefs into live, personalized campaigns with built-in governance. Industry observers at the e…
At Zendesk Relate 2026 in Denver, the company "hard launched" agentic AI as the central theme of the event. A developer from Local Measure, which was acquired by Zendesk, reported that the overlay mod…
AWS announced a series of new products and partnerships on April 28, including a desktop app and pricing plans for its AI assistant Amazon Quick, four new agentic AI solutions for Amazon Connect, and …