10:40
2026-08-11
saastr.com
artificial-intelligence
Pylon’s Founders at SaaStr AI Day: A 1,000-Person Support Team Deflected 50% of Its Tickets. Headcount Didn’t Change.
Pylon co-founders Marty Kausas and Advith Chelikani told SaaStr AI Day that a 1,000-person support team deflected 50% of its tickets with an automated resolution agent but headcount didn't change, arg…