04:31
2026-08-19
pub.towardsai.net
artificial-intelligence
Agentic AI in Action — Part 27 - Automating Call Center Triage with Cortex AI
Snowflake's AI_TRANSCRIBE now supports AAC audio, enabling a fully automated call center triage pipeline that transcribes calls, classifies them, and generates summaries without manual note-taking. Th…