# Woolworths remakes Everyday chatbot into agentic assistant > Source: > Published: 2026-06-28 20:11:00+00:00 Woolworths has disclosed plans to upgrade Mandy - the AI assistant embedded in its Everyday loyalty, mobile, and insurance products - to a fully agentic system, ITnews Australia reports. The announcement extends the retailer's already-live agentic rollout: its shopper-facing Olive assistant, which ITnews says now handles over 70 percent of contact-centre interactions, is set to move from staff-only preview to consumer availability in July. The practitioner detail worth noting is the governance architecture Woolworths built: eight proprietary "agentic judges" that automatically vet every Olive response before it reaches a customer (ITnews, April 2026), including a "number cruncher" that recalculates math claims, a "product detective" that checks legal and food-safety compliance, and a "goal judge" that verifies the agent completed its stated mission. Both assistants run on Google Cloud's Gemini Enterprise for Customer Experience (GECX) platform.