# Why Knowledge Management Is The Critical Foundation In An AI Agent-Human Service Environment

> Source: <https://www.machinebrief.com/news/why-knowledge-management-is-the-critical-foundation-in-an-ai-0gue>
> Published: 2026-09-03 10:15:00+00:00

# Why Knowledge Management Is The Critical Foundation In An AI Agent-Human Service Environment

By Sagi Eliyahu, Forbes Councils MemberSource:

[Forbes Innovation](https://www.forbes.com/innovation/)AI is simply the delivery mechanism. Knowledge is the brain behind it.

Get AI news in your inbox

Daily digest of what matters in AI.