We Built The AI Our Customers Asked For. Here’s What They Didn’t Tell Us

Forbes CommunityVoice contributor Shriram Rajagopal reports that technicians using his company's platform do not want AI to replace their expertise but rather to support their daily work, a finding that challenges assumptions about customer demands for AI capabilities.

We Built The AI Our Customers Asked For. Here’s What They Didn’t Tell Us By Shriram Rajagopal, CommunityVoiceSource: Forbes Innovation https://www.forbes.com/innovation/ The technicians who use our platform every day aren’t asking for a smarter computer to do the work for them. They want tools that support their job as experts. Get AI news in your inbox Daily digest of what matters in AI.