# We Built The AI Our Customers Asked For. Here’s What They Didn’t Tell Us > Source: > Published: 2026-08-20 13:00:00+00:00 # We Built The AI Our Customers Asked For. Here’s What They Didn’t Tell Us By Shriram Rajagopal, CommunityVoiceSource: [Forbes Innovation](https://www.forbes.com/innovation/)The technicians who use our platform every day aren’t asking for a smarter computer to do the work for them. They want tools that support their job as experts. Get AI news in your inbox Daily digest of what matters in AI.