{"slug": "we-built-the-ai-our-customers-asked-for-heres-what-they-didnt-tell-us", "title": "We Built The AI Our Customers Asked For. Here’s What They Didn’t Tell Us", "summary": "Forbes CommunityVoice contributor Shriram Rajagopal reports that technicians using his company's platform do not want AI to replace their expertise but rather to support their daily work, a finding that challenges assumptions about customer demands for AI capabilities.", "body_md": "# We Built The AI Our Customers Asked For. Here’s What They Didn’t Tell Us\n\nBy Shriram Rajagopal, CommunityVoiceSource:\n\n[Forbes Innovation](https://www.forbes.com/innovation/)The technicians who use our platform every day aren’t asking for a smarter computer to do the work for them. They want tools that support their job as experts.\n\nGet AI news in your inbox\n\nDaily digest of what matters in AI.", "url": "https://wpnews.pro/news/we-built-the-ai-our-customers-asked-for-heres-what-they-didnt-tell-us", "canonical_source": "https://www.machinebrief.com/news/we-built-the-ai-our-customers-asked-for-heres-what-they-didn-ojw4", "published_at": "2026-08-20 13:00:00+00:00", "updated_at": "2026-08-20 14:43:03.541571+00:00", "lang": "en", "topics": ["artificial-intelligence", "ai-products"], "entities": ["Shriram Rajagopal", "Forbes"], "alternates": {"html": "https://wpnews.pro/news/we-built-the-ai-our-customers-asked-for-heres-what-they-didnt-tell-us", "markdown": "https://wpnews.pro/news/we-built-the-ai-our-customers-asked-for-heres-what-they-didnt-tell-us.md", "text": "https://wpnews.pro/news/we-built-the-ai-our-customers-asked-for-heres-what-they-didnt-tell-us.txt", "jsonld": "https://wpnews.pro/news/we-built-the-ai-our-customers-asked-for-heres-what-they-didnt-tell-us.jsonld"}}