United Airlines bans AI bots from booking flights

United Airlines is banning artificial intelligence agents from booking flights on behalf of customers, according to a Wall Street Journal report by airlines and air travel reporter Alison Sider. United cited concerns that AI bots could expose sensitive personal information or make unintended purchases. The segment aired on November 12, 2026.

Support WBUR United Airlines bans AI bots from booking flights United Airlines is banning artificial intelligence agents https://www.wsj.com/tech/ai/united-airlines-is-banning-ai-bots-from-booking-flights-5b514b38?mod=author content page 1 pos 1 from booking flights on behalf of customers, citing concerns that AI bots could expose sensitive personal information or make unintended purchases. Alison Sider https://www.wsj.com/news/author/alison-sider writes about airlines and air travel for The Wall Street Journal. This segment aired on November 12, 2026.