# United Airlines bans AI bots from booking flights

> Source: <https://www.wbur.org/hereandnow/2026/11/12/ai-bots-flights>
> Published: 2026-11-12 16:59:54+00:00

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# United Airlines bans AI bots from booking flights

United Airlines [is banning artificial intelligence agents](https://www.wsj.com/tech/ai/united-airlines-is-banning-ai-bots-from-booking-flights-5b514b38?mod=author_content_page_1_pos_1) from booking flights on behalf of customers, citing concerns that AI bots could expose sensitive personal information or make unintended purchases.

[**Alison Sider**](https://www.wsj.com/news/author/alison-sider) writes about airlines and air travel for The Wall Street Journal.

*This segment aired on November 12, 2026.*