UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract

HM Revenue & Customs awarded Capgemini a £600 million contract to run its contact centers, while delaying the start of a separate £2.4 billion customer relationship management system deal. The new contact center agreement extends the French IT services firm’s existing role with the UK tax collector, as the larger CRM project faces a postponed launch.

SPONSORED LINKS MOST POPULAR EVENTS - Overcoming the trade-offs in data sovereignty What does data sovereignty actually mean for your network, which trade-offs are unavoidable? Learn more. - From Prompt to Exploit: How LLMs Are Changing API Attacks Modern applications are API-driven, interconnected, and often over-permissioned, making them an ideal target for AI-assisted attacks. - Architecting the Future: Unlocking Enterprise Data Services for Kubernetes Join us to discover how to eliminate infrastructure silos and establish a standardized, enterprise-grade cloud-native platform. - Catch the Advanced Attacks Microsoft 365 Misses with Behavioral AI Security Microsoft 365 is the backbone of enterprise communication, and its native security filters out the known and the noisy. - Virtual Cyber Recovery Sim Step into the chaos of a live ransomware breach, test your response skills, and team up with other IT and security pros to outsmart cybercriminals - Virtual Cyber Recovery Simulation Ransomware attacks aren’t slowing down, and neither are we. Druva’s hit event, Escape Ransomware, is now fully virtual. - Agentic AI at Scale: From Pilot to Production Join us to learn how to unlock real ROI by driving adoption of AI at scale. AI https://beta.theregister.com/tag/ai - public sector UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract Another monster tech contract in the works for one of the usual suspects - RESEARCH Nobody needs Mythos or 0-days to build a chaos-causing computer worm – free open source models work just fine 'Attackers can now cheaply operationalize known vulnerabilities at scale,' boffins tell The Reg - SECURITY All the passwords were stored in Active Directory description fields It was far too easy for a hacker to get the information - security Commvault says it's time to rethink resiliency as AI crooks leave victims in a 'dark, dead' state Those backup plans need backup testing - networks Bend the beam like Beckham to defeat anti-jamming tech It's hard to stop a signal jammer if you can't locate the source, say Rice University researchers Infosec https://beta.theregister.com/security - public sector UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract Another monster tech contract in the works for one of the usual suspects - RESEARCH Nobody needs Mythos or 0-days to build a chaos-causing computer worm – free open source models work just fine 'Attackers can now cheaply operationalize known vulnerabilities at scale,' boffins tell The Reg - SECURITY All the passwords were stored in Active Directory description fields It was far too easy for a hacker to get the information - security Commvault says it's time to rethink resiliency as AI crooks leave victims in a 'dark, dead' state Those backup plans need backup testing - networks Bend the beam like Beckham to defeat anti-jamming tech It's hard to stop a signal jammer if you can't locate the source, say Rice University researchers FOSS https://beta.theregister.com/tag/FOSS - UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract Another monster tech contract in the works for one of the usual suspects - Nobody needs Mythos or 0-days to build a chaos-causing computer worm – free open source models work just fine 'Attackers can now cheaply operationalize known vulnerabilities at scale,' boffins tell The Reg - All the passwords were stored in Active Directory description fields It was far too easy for a hacker to get the information - Commvault says it's time to rethink resiliency as AI crooks leave victims in a 'dark, dead' state Those backup plans need backup testing - Bend the beam like Beckham to defeat anti-jamming tech It's hard to stop a signal jammer if you can't locate the source, say Rice University researchers - Grep this: Microsoft grafts most Linux commands onto Windows Coreutils serves over 75 Unix commands in Windows and PowerShell command lines