# Typewise orchestrates customer-service AI agents > Source: > Published: 2026-09-10 15:16:45+00:00 # Typewise orchestrates customer-service AI agents [SiliconANGLE](https://siliconangle.com) Swiss [artificial intelligence](/glossary/artificial-intelligence) startup Typewise AG today launched Nova, a system designed to build, run and continuously improve customer-service AI agents without requiring dedicated operations specialists. Nova isn’t a customer-facing [chatbot](/glossary/chatbot) but an orchestrator that works behind the scenes to maintain agents’ knowledge, instructions, workflows, evaluations and [guardrails](/glossary/guardrails) as business conditions change. Typewise said its […] The post [Typewise orchestrates customer-service AI agents](https://siliconangle.com/2026/09/10/typewise-orchestrates-customer-service-ai-agents/) appeared first on [SiliconANGLE](https://siliconangle.com). Get AI news in your inbox Daily digest of what matters in AI. ## Key Terms Explained [Artificial Intelligence](/glossary/artificial-intelligence) The science of creating machines that can perform tasks requiring human-like intelligence — reasoning, learning, perception, language understanding, and decision-making. [Chatbot](/glossary/chatbot) An AI system designed to have conversations with humans through text or voice. [Guardrails](/glossary/guardrails) Safety measures built into AI systems to prevent harmful, inappropriate, or off-topic outputs.