SiliconANGLE Swiss artificial intelligence startup Typewise AG today launched Nova, a system designed to build, run and continuously improve customer-service AI agents without requiring dedicated operations specialists. Nova isn’t a customer-facing chatbot but an orchestrator that works behind the scenes to maintain agents’ knowledge, instructions, workflows, evaluations and guardrails as business conditions change. Typewise said its […]
The post Typewise orchestrates customer-service AI agents appeared first on SiliconANGLE.
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Key Terms Explained #
Artificial Intelligence The science of creating machines that can perform tasks requiring human-like intelligence — reasoning, learning, perception, language understanding, and decision-making.
Chatbot An AI system designed to have conversations with humans through text or voice.
Guardrails Safety measures built into AI systems to prevent harmful, inappropriate, or off-topic outputs.