President Donald Trump’s plan to “fill the digital potholes” and use AI to quickly redesign every government website isn’t going very well.
Last August, Trump created the National Design Studio, or NDS, by executive order. A temporary DOGE-like entity that answers only to the president, NDS was tasked with creating new standards to update the US Web Design System (USWDS) and overhaul 27,000 dot-gov websites in just three years. At the end of this so-called “America by Design” initiative, the government’s “design language” would supposedly be more usable and beautiful, Trump expected.
However, that monumental task—assigned to a small team under a short timeframe—was seemingly made harder by DOGE’s deep cuts to agencies previously responsible for improving government websites, including dismantling the 18F technology unit and restructuring the US Digital Service into DOGE.
Those teams knew exactly how hard it can be to get every government agency to adopt new web standards. They had spent years trying to push agencies to update their sites to comply with USWDS standards, yet “only 30 percent of government websites used them as of mid-2023,” NextGov reported. Notably, the USWDS team—which was created in 2015 to ensure government websites were accessible and mobile-friendly—was reduced to one full-time employee after Trump took office.
Most people agree that updating government websites is a worthwhile and necessary endeavor. But about a year into NDS’s existence, the team hasn’t accomplished much.
Its biggest achievement has been modernizing the federal retirement system. However, former government workers have accused the Trump administration of claiming “false victories and overstated credit,” noting that the project was underway before NDS was created.
The group’s other output has been meager, with few launches and substantial backlash from design experts, who argue that the team relies too heavily on AI and has failed to test sites for compliance with the Americans with Disabilities Act. As scrutiny of NDS has intensified, most agencies are now resisting connecting with the team about adopting new web standards, Ars has learned.