Top 10 Human-Centered Change & Innovation Articles of July 2026

Human-Centered Change & Innovation published its ten most popular articles of July 2026, led by Shep Hyken's 'What Happens When AI Becomes Your Customer?' and Braden Kelley's 'The Experience Economy 2.0', with additional pieces by Geoffrey Moore, Greg Satell, and John Bessant. The list also includes five bonus June articles that continue to resonate, covering topics from neuroscience of creativity to AI-driven organizational change.

Drum roll please… At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut? But enough delay, here are July’s ten most popular innovation posts: What Happens When AI Becomes Your Customer? https://bradenkelley.com/2026/07/ai-become-your-customer/ — by Shep Hyken The Experience Economy 2.0 https://bradenkelley.com/2026/07/experience-economy-2-0/ — by Braden Kelley How to Calculate the ROI of Customer Experience https://bradenkelley.com/2026/07/how-to-calculate-customer-experience-roi/ — by Braden Kelley Strategic Foresight: A Practitioner’s Guide to Thinking About the Future https://bradenkelley.com/2026/07/strategic-foresight/ — by Braden Kelley Innovation or Not — InTruth https://bradenkelley.com/2026/07/intruth-real-time-fact-checking-innovation/ — by Braden Kelley Innovation Framework Examples: 7 Real-World Cases That Show How They Work https://bradenkelley.com/2026/07/innovation-framework-examples/ — by Braden Kelley The Personal AI Renaissance https://bradenkelley.com/2026/07/the-personal-ai-renaissance-intelligence-amplification/ — by Braden Kelley Your 3 Phase AI Journey https://bradenkelley.com/2026/07/genai-journey-three-phases/ — by Geoffrey Moore Why So Much Bullshit? https://bradenkelley.com/2026/07/why-so-much-bullshit/ — by Greg Satell Creating an Innovation Edge https://bradenkelley.com/2026/07/toledo-steel-open-innovation-ecosystem/ — by John Bessant BONUS – Here are five more strong articles published in June that continue to resonate with people: The Neuroscience of Creativity https://bradenkelley.com/2026/06/neuroscience-of-creativity/ — by Braden Kelley The Synthetic Organization https://bradenkelley.com/2026/06/synthetic-organization-ai-soft-landing/ — by Braden Kelley Use Failure as Rocket Fuel for Success Like SpaceX https://bradenkelley.com/2026/06/culture-of-rapid-learning-spacex/ — by Robert B. Tucker Crossing the Chasm of Fear https://bradenkelley.com/2026/06/change-management-ai-fear-resistance/ — by Braden Kelley 4 Simple Rules That Make You Exponentially More Effective and Productive https://bradenkelley.com/2026/06/rules-to-be-more-effective-and-productive/ — by Greg Satell If you’re not familiar with Human-Centered Change & Innovation https://www.linkedin.com/company/18026376/ , we publish 4-7 new articles every week built around innovation and transformation insights from our roster of contributing authors and ad hoc submissions from community members. Get the articles right in your Facebook https://facebook.com/bradenkelley , Twitter https://www.twitter.com/innovate or Linkedin https://www.linkedin.com/in/bradenkelley/ feeds too Have something to contribute? Human-Centered Change & Innovation is open to contributions from any and all innovation and transformation professionals out there practitioners, professors, researchers, consultants, authors, etc. who have valuable human-centered change and innovation insights to share with everyone for the greater good. If you’d like to contribute, please contact me https://bradenkelley.com/contact-me/ . P.S. Here are our Top 40 Innovation Bloggers lists from the last five years: Top 40 Innovation Bloggers of 2021 https://bradenkelley.com/2022/01/top-40-innovation-bloggers-of-2021/ Top 40 Innovation Bloggers of 2022 https://bradenkelley.com/2023/01/top-40-innovation-bloggers-of-2022/ Top 40 Innovation Bloggers of 2023 https://bradenkelley.com/2024/01/top-40-innovation-bloggers-of-2023/ Top 40 Innovation Bloggers of 2024 https://bradenkelley.com/2025/01/top-40-innovation-bloggers-of-2024/ Top 40 Innovation Authors of 2025 https://bradenkelley.com/2026/01/top-40-innovation-authors-of-2025/ Sign up here https://bradenkelley.com/contact-me/newsletter-signup/ to get Human-Centered Change & Innovation Weekly delivered to your inbox every week.