The tech attention crisis has hit the workplace. One company thinks AI is the cure

ServiceNow created AI-powered 'mind gyms' to help employees strengthen focus and mental agility, with a 'personal professor' guiding cognitive exercises and lifelike AI avatars for sales pitch practice. Chief learning officer Jayney Howson argues that AI should complement human interaction to unlock human potential, not replace it.

Good morning Thanks to a wave of landmark lawsuits against some of the world’s largest social media companies, the debate over tech addiction https://fortune.com/2026/03/24/meta-youtube-tech-addiction-video-games-trial-google-zuckerberg-restart-seattle-rehab/ has been thrust back into the spotlight. For employers, the issue is showing up in a familiar way: workers struggling to stay focused, their attention constantly pulled toward their phones. When Jayney Howson, ServiceNow’s chief learning officer, noticed the same pattern in her own workforce, she took action. The company created internal “mind gyms,” an AI-powered learning platform where a “personal professor” guides employees through short cognitive exercises designed to strengthen focus, critical thinking, and mental agility. “When people moved from the fields and the mines and the factories onto a desk, we had an obesity epidemic and then gyms were created so that people could find time to go and build muscle,” Howson said. “The same thing is true now for the mind.” One exercise lets sales employees practice pitches with lifelike AI customers that carry on natural conversations and scores employees on aspects like eye contact, filler words, and conciseness. Some 75% of employees return to repeat the exercise, Howson said. The approach raises an obvious question: Can more technology really combat a tech distraction problem? Howson argues that the answer depends on how HR leaders use it, adding that AI should complement human interaction rather than replace it. After practicing with AI avatars, for example, sales employees pair up with coworkers to apply those same skills in real conversations “The narrative right now is all about what the human is doing wrong,” Howson said. “We’ve got to change the narrative to: are we creating the conditions for incredible human potential to be unlocked?” Kristin Stoller Editorial Director, Fortune Live Media kristin.stoller@fortune.com mailto:kristin.stoller@fortune.com Around the Table A round-up of the most important HR headlines. Fully remote companies are hiring less entry-level workers, a new study found. Wall Street Journal It’s called the “empathy tax”: White-collar women are increasingly spending full workdays as their coworkers’ therapist. Business Insider Amazon workers lament that their HR concerns are increasingly handled by ineffective chatbots and apps over humans. Fast Company Watercooler Everything you need to know from Fortune . Remote return . Fintech giant Revolut is requiring young hires to come into the office at least three days a week—and they’ll earn flexibility https://fortune.com/2026/06/30/remote-first-fintech-company-revolut-office-compulsory-for-new-gen-z-grads-earn-flexibility-one-year/ after one year. —Emma Burleigh Cafeteria costs. Unlike other Big Tech companies, Nvidia employees still have to pay up https://fortune.com/2026/07/01/nvidia-no-free-lunch-employee-perks-silicon-valley-frugal-culture-jensen-huang-employees-company-culture/ at the company cafeteria. —Marco Quiroz-Gutierrez Labor fallacy . The most reassuring argument https://fortune.com/2026/06/29/why-cant-gen-z-get-a-job-lump-of-labor-fallacy-jevons-paradox/ about AI and jobs quietly explains why Gen Z can’t get one. —Nick Lichtenberg Sign up https://fortune.com/newsletters/fortune-workplace-innovation?&itm source=fortune&itm medium=nl article tout&itm campaign=fortune workplace innovation to get it delivered free to your inbox.