# The Right To A Human Is The Next Test For Customer Service AI

> Source: <https://www.machinebrief.com/news/the-right-to-a-human-is-the-next-test-for-customer-service-a-4xjz>
> Published: 2026-08-31 13:30:00+00:00

# The Right To A Human Is The Next Test For Customer Service AI

By Liam Dunne, Forbes Councils MemberSource:

[Forbes Innovation](https://www.forbes.com/innovation/)The right to request a human shouldn't weaken the business case for automation but should sharpen it instead.

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