The Governance Risk Of AI That Knows Your Customers Too Well

Companies face governance risks from AI systems that infer sensitive customer information beyond what customers explicitly share, warns Christophe Kolb of Forbes Councils. Most firms govern data customers knowingly provide, but few oversee the conclusions their AI draws from that data, creating potential compliance and ethical liabilities.

The Governance Risk Of AI That Knows Your Customers Too Well By Christophe Kolb, Forbes Councils MemberSource: Forbes Innovation https://www.forbes.com/innovation/ Most companies govern the data customers type, upload or approve. Fewer govern the conclusions their systems draw from that data. Get AI news in your inbox Daily digest of what matters in AI.