# The first support engineer agent for dev tools companies > Source: > Published: 2026-05-31 10:36:54+00:00 Reproly is an AI support engineer that lives in your Discord and Slack communities. When a user posts a technical problem like “a stack trace”, “a failing webhook”, “an SDK error”, Reproly investigates it like a senior engineer would: it reads the company's actual GitHub codebase, pulls real error events from Sentry, searches documentation, and posts a precise answer in under 60 seconds. This is fundamentally different from existing AI support bots that do keyword search over documentation. Reproly reads the implementation, not just the docs, so it can identify that a user's 401 error is caused by a mismatched webhook secret at line 47 of their handler, not just point them at a generic authentication guide. The product connects to Discord and Slack as a native bot. When it can't resolve something, it escalates to a human engineer with a full context summary, what the user reported, what Reproly found in the code and logs, and what likely needs to happen next. Engineers stop getting cold interruptions and start getting pre-investigated handoffs.