Tell HN: Our paid Claude AI subscription unavailable >1 week and no support

A company using Anthropic's Claude AI Team plan reports their paid subscription has been unavailable for over a week despite all bills being paid, and they have been unable to reach human support beyond the Fin AI chatbot at support@anthropic.com. The user is seeking alternative contact methods and asking if others have experienced similar issues, noting that internal workflows built around Claude are now disrupted.

| |||||||||||| 1 point by | Dear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we can see them as paid - nontheless, the service is not available for more than one week to us Question: - any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com? - did anybody else had the same experience? If yes, what helped to solve it? Its really frustrating :- especially since some people built their interal workflow around Claude, now they are somehow stuck | ||||||||||| Applications are open till July 27. |