# Tell HN: Our paid Claude AI subscription unavailable >1 week and no support > Source: > Published: 2026-07-28 08:00:19+00:00 | |||||||||||| 1 point by | Dear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we can see them as paid - nontheless, the service is not available for more than one week to us Question: - any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com? - did anybody else had the same experience? If yes, what helped to solve it? Its really frustrating :-( (especially since some people built their interal workflow around Claude, now they are somehow stuck) | ||||||||||| Applications are open till July 27. |