Show HN: Opencom – an open-source Intercom alternative given the Salesforce deal

A developer launched Opencom, an open-source alternative to Intercom for customer support chat, featuring a knowledge base, AI support, and mobile apps. The project aims to provide a self-hostable solution following Salesforce's $3.6 billion acquisition of Intercom's Fin, emphasizing the need for an open-source option in customer communication infrastructure.

I built Opencom, an open-source alternative to Intercom for customer support chat, with knowledge-base and AI support, and mobile apps for push notifications etc. It includes a web widget, agent inbox, customer/company profiles, conversations, realtime messaging, AI support and a live demo. The aim is to provide a simple, self-hostable foundation for teams that want Intercom support without being locked into a large SaaS platform. Salesforce has just announced its acquisition of Fin, formerly Intercom, for around $3.6bn. Customer communication is important infrastructure, and I think there should be a credible open-source option. Built with TS, NextJS, React Native & Expo, and Convex backend for easy setup and ability for full self-hosting. Repo: https://github.com/opencom-org/opencom https://github.com/opencom-org/opencom . Appreciate any feedback on architecture, self-hosting setup, and which Intercom-style features people would want before using it in production, along with any other thoughts. It is entirely OSS - no paid features behind a paywall. I hope this could become a community project. Comments URL: https://news.ycombinator.com/item?id=48552549 https://news.ycombinator.com/item?id=48552549 Points: 2 Comments: 0