{"slug": "show-hn-opencom-an-open-source-intercom-alternative-given-the-salesforce-deal", "title": "Show HN: Opencom – an open-source Intercom alternative given the Salesforce deal", "summary": "A developer launched Opencom, an open-source alternative to Intercom for customer support chat, featuring a knowledge base, AI support, and mobile apps. The project aims to provide a self-hostable solution following Salesforce's $3.6 billion acquisition of Intercom's Fin, emphasizing the need for an open-source option in customer communication infrastructure.", "body_md": "I built Opencom, an open-source alternative to Intercom for customer support chat, with knowledge-base and AI support, and mobile apps for push notifications etc.\n\nIt includes a web widget, agent inbox, customer/company profiles, conversations, realtime messaging, AI support and a live demo. The aim is to provide a simple, self-hostable foundation for teams that want Intercom support without being locked into a large SaaS platform.\n\nSalesforce has just announced its acquisition of Fin, formerly Intercom, for around $3.6bn. Customer communication is important infrastructure, and I think there should be a credible open-source option.\n\nBuilt with TS, NextJS, React Native & Expo, and Convex backend for easy setup and ability for full self-hosting. Repo: [https://github.com/opencom-org/opencom](https://github.com/opencom-org/opencom).\n\nAppreciate any feedback on architecture, self-hosting setup, and which Intercom-style features people would want before using it in production, along with any other thoughts.\n\nIt is entirely OSS - no paid features behind a paywall. I hope this could become a community project.\n\nComments URL: [https://news.ycombinator.com/item?id=48552549](https://news.ycombinator.com/item?id=48552549)\n\nPoints: 2\n\n# Comments: 0", "url": "https://wpnews.pro/news/show-hn-opencom-an-open-source-intercom-alternative-given-the-salesforce-deal", "canonical_source": "https://opencom.dev", "published_at": "2026-06-16 09:06:15+00:00", "updated_at": "2026-06-16 09:18:52.799054+00:00", "lang": "en", "topics": ["ai-tools"], "entities": ["Opencom", "Intercom", "Salesforce", "Fin", "Convex"], "alternates": {"html": "https://wpnews.pro/news/show-hn-opencom-an-open-source-intercom-alternative-given-the-salesforce-deal", "markdown": "https://wpnews.pro/news/show-hn-opencom-an-open-source-intercom-alternative-given-the-salesforce-deal.md", "text": "https://wpnews.pro/news/show-hn-opencom-an-open-source-intercom-alternative-given-the-salesforce-deal.txt", "jsonld": "https://wpnews.pro/news/show-hn-opencom-an-open-source-intercom-alternative-given-the-salesforce-deal.jsonld"}}