# Show HN: Assist: an open-model-first work surface for agents > Source: > Published: 2026-06-24 18:50:15+00:00 ### Resolve customer issues faster - Resolve billing, order status, plan changes, and refunds - Troubleshoot common issues end-to-end - Escalate edge cases with full customer context Assist is an open-model-first work surface for agents that** connect to your tools, operate inside your business, **and route work across local, open, and frontier models. Turn support, renewals, collections, ecommerce, and manufacturing workflows into AI teammates. Connect your AI team to the APIs and EDI systems behind each workflow, then wrap every action in policy. Every action the AI team takes is checked against role-based policy before it can read or write data. Break your spend into tokens, tool calls, LLM spend, and tool spend, so teams can see what a workflow costs, compare it to business impact easily, and optimize usage. Break total token costs down by AI teammate instead of hiding them in a blended platform bill. Model costs stop being a blended line item and become something your operators can actually tune. Track connector and action costs alongside model usage instead of hiding them in platform overhead. Every workflow shows the model spend, tool spend, total, and share of the monthly bill. Find expensive runs and agents, and tighten workflows before usage drifts. See which AI teammates, models, and tool calls drive spend so teams know where to optimize. Assist has been the scaffolding that we needed, as people who did not have any software development background, to build exactly what we were looking for. People's had exact operational workflows to build, but did not have software development capacity inside the team. Whether we build your AI team for you or your human team builds its own, we've got you covered. We build and manage three AI teammates for you: an embedded engineer designs, ships, and tunes them around how your human team actually works. Start building immediately. No commitments, no minimums, scale up or down as your usage changes. For organizations that need advanced security, compliance, and dedicated support.