{"slug": "show-hn-assist-an-open-model-first-work-surface-for-agents", "title": "Show HN: Assist: an open-model-first work surface for agents", "summary": "Assist, an open-model-first work surface for agents, launches to help businesses resolve customer issues faster by connecting AI teammates to tools and enforcing role-based policy on every action. The platform breaks down costs by tokens, tool calls, and model usage, enabling teams to optimize workflows and compare spend against business impact.", "body_md": "### Resolve customer issues faster\n\n- Resolve billing, order status, plan changes, and refunds\n- Troubleshoot common issues end-to-end\n- Escalate edge cases with full customer context\n\nAssist is an open-model-first work surface for agents that** connect to your tools, operate inside your business, **and route work across local, open, and frontier models.\n\nTurn support, renewals, collections, ecommerce, and manufacturing workflows into AI teammates.\n\nConnect your AI team to the APIs and EDI systems behind each workflow, then wrap every action in policy.\n\nEvery action the AI team takes is checked against role-based policy before it can read or write data.\n\nBreak your spend into tokens, tool calls, LLM spend, and tool spend, so teams can see what a workflow costs, compare it to business impact easily, and optimize usage.\n\nBreak total token costs down by AI teammate instead of hiding them in a blended platform bill.\n\nModel costs stop being a blended line item and become something your operators can actually tune.\n\nTrack connector and action costs alongside model usage instead of hiding them in platform overhead.\n\nEvery workflow shows the model spend, tool spend, total, and share of the monthly bill.\n\nFind expensive runs and agents, and tighten workflows before usage drifts.\n\nSee which AI teammates, models, and tool calls drive spend so teams know where to optimize.\n\nAssist has been the scaffolding that we needed, as people who did not have any software development background, to build exactly what we were looking for.\n\nPeople's had exact operational workflows to build, but did not have software development capacity inside the team.\n\nWhether we build your AI team for you or your human team builds its own, we've got you covered.\n\nWe build and manage three AI teammates for you: an embedded engineer designs, ships, and tunes them around how your human team actually works.\n\nStart building immediately. No commitments, no minimums, scale up or down as your usage changes.\n\nFor organizations that need advanced security, compliance, and dedicated support.", "url": "https://wpnews.pro/news/show-hn-assist-an-open-model-first-work-surface-for-agents", "canonical_source": "https://www.withassist.xyz", "published_at": "2026-06-24 18:50:15+00:00", "updated_at": "2026-06-24 19:10:01.296239+00:00", "lang": "en", "topics": ["ai-agents", "ai-tools", "ai-infrastructure", "ai-products", "developer-tools"], "entities": ["Assist"], "alternates": {"html": "https://wpnews.pro/news/show-hn-assist-an-open-model-first-work-surface-for-agents", "markdown": "https://wpnews.pro/news/show-hn-assist-an-open-model-first-work-surface-for-agents.md", "text": "https://wpnews.pro/news/show-hn-assist-an-open-model-first-work-surface-for-agents.txt", "jsonld": "https://wpnews.pro/news/show-hn-assist-an-open-model-first-work-surface-for-agents.jsonld"}}