ServiceNow launches conversational interface to its service desk

ServiceNow Inc. launched Flow, a conversational natural language interface for its service desk that handles employee requests with extensive automation, the company said. ServiceNow is targeting organizations that want to automate support without a full information technology service management implementation.

ServiceNow launches conversational interface to its service desk By Paul GillinSource: SiliconANGLE https://siliconangle.com ServiceNow Inc. is enhancing the artificial intelligence https://www.machinebrief.com/glossary/artificial-intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help … The post ServiceNow launches conversational interface to its service desk https://siliconangle.com/2026/10/01/servicenow-launches-conversational-interface-to-its-service-desk/ appeared first on SiliconANGLE https://siliconangle.com . Get AI news in your inbox Daily digest of what matters in AI.