{"slug": "servicenow-launches-conversational-interface-to-its-service-desk", "title": "ServiceNow launches conversational interface to its service desk", "summary": "ServiceNow Inc. launched Flow, a conversational natural language interface for its service desk that handles employee requests with extensive automation, the company said. ServiceNow is targeting organizations that want to automate support without a full information technology service management implementation.", "body_md": "# ServiceNow launches conversational interface to its service desk\n\nBy Paul GillinSource: \n\n[SiliconANGLE](https://siliconangle.com)\nServiceNow Inc. is enhancing the [artificial intelligence](https://www.machinebrief.com/glossary/artificial-intelligence) features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help […]\n\nThe post [ServiceNow launches conversational interface to its service desk](https://siliconangle.com/2026/10/01/servicenow-launches-conversational-interface-to-its-service-desk/) appeared first on [SiliconANGLE](https://siliconangle.com).\n\nGet AI news in your inbox\n\nDaily digest of what matters in AI.", "url": "https://wpnews.pro/news/servicenow-launches-conversational-interface-to-its-service-desk", "canonical_source": "https://www.machinebrief.com/news/servicenow-launches-conversational-interface-to-its-service-o9f5", "published_at": "2026-10-01 13:00:45+00:00", "updated_at": "2026-10-01 13:15:09.336808+00:00", "lang": "en", "topics": ["artificial-intelligence", "ai-products", "natural-language-processing", "ai-agents"], "entities": ["ServiceNow Inc.", "Flow", "Paul Gillin", "SiliconANGLE"], "also_reported_by": [], "alternates": {"html": "https://wpnews.pro/news/servicenow-launches-conversational-interface-to-its-service-desk", "markdown": "https://wpnews.pro/news/servicenow-launches-conversational-interface-to-its-service-desk.md", "text": "https://wpnews.pro/news/servicenow-launches-conversational-interface-to-its-service-desk.txt", "jsonld": "https://wpnews.pro/news/servicenow-launches-conversational-interface-to-its-service-desk.jsonld"}}