{"slug": "providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-a", "title": "Providence Health Collaborates with IBM Using AI to Reduce Hiring Admin Time Without Replacing a Single System", "summary": "Providence Health worked with IBM Consulting to deploy RITA, an AI-powered requisition and internal transfer agent built on IBM watsonx Orchestrate, cutting hiring managers' administrative effort by 90% and lowering transfer costs by 60% without replacing its Oracle Fusion Cloud HCM and Recruiting systems, IBM announced October 7, 2026. Internal caregivers at the 119,000-caregiver health system now start new roles an average of 12 days sooner, and process accuracy improved by up to 70%, according to the companies. \"AI transformation is ultimately a leadership challenge, not a technology challenge,\" said Greg Till, Chief People Officer at Providence Health.", "body_md": "# All press releases\n\n# Providence Health Collaborates with IBM Using AI to Reduce Hiring Admin Time Without Replacing a Single System\n\n**ARMONK, N.Y., October 7, 2026** - [Providence Health](https://www.providence.org/), one of the largest health systems in the United States with 119,000 caregivers, faced a challenge familiar to many large organizations – hiring had become too complex. Managers worked across multiple systems and navigated manual approvals, caregivers struggled to move internally, and workflows slowed staffing decisions critical to patient care.\n\n**New Efforts Went Beyond Faster Hiring**\n\nProvidence worked with IBM (NYSE: [IBM](http://www.ibm.com/investor)) Consulting to rethink how people move into new roles. With the help of AI and automation, hiring managers reduced administrative effort by 90%, while internal caregivers now start their new roles on average 12 days sooner. Providence also lowered transfer costs by 60% and improved process accuracy by up to 70%.\n\nManagers now spend less time navigating systems and more time supporting their teams, while caregivers can pursue internal opportunities more easily across the organization without disrupting patient care.\n\nNearly half of Providence’s annual hiring activity comes from internal transfers, yet the process had become so cumbersome that some caregivers found it easier to leave the organization and reapply as external candidates than to transfer internally. By simplifying the experience, Providence strengthened internal mobility and improved its ability to retain talent in a highly competitive healthcare labor market.\n\n“At Providence, we took a step back and asked how we could make it easier for our caregivers to grow their careers within our organization. We saw an opportunity to use AI in a way that could remove barriers, simplify work and better support our caregivers and our mission,” said **Carol McDaniel, Vice President, Talent Acquisition, Providence Health.**\n\n**Simplifying Hiring Without Replacing Core Systems**\n\nInstead of replacing its core HR systems or introducing another standalone application, Providence chose a different approach. The organization worked with IBM to redesign the hiring experience built around real-world workflows, bringing together Oracle expertise, AI engineering and IBM’s experience and design team to identify where work was breaking down and orchestrate a simpler, more connected process.\n\nRITA, Providence’s Requisition and Internal Transfer Agent, is an AI-powered digital worker built on IBM watsonx Orchestrate, the agentic control plane that gives organizations a way to secure, govern, and manage any AI agent as adoption scales across the enterprise. It orchestrates tasks across Providence’s existing Oracle Fusion Cloud Human Capital Management (HCM) and Oracle Fusion Cloud Recruiting environment, while also connecting with other systems and data sources beyond Oracle. By bringing together the data and information needed to execute the workflow into a single, seamless user experience, RITA simplifies everything from requisition creation and approvals to internal transfers, job marketing, and hiring status updates.\n\nThe goal was not simply to automate tasks, but to simplify how work and data flow across systems, teams, and approvals. Providence focused on identifying where work stalled, where policies created unnecessary complexity, and where AI could streamline interactions across systems.\n\n“AI transformation is ultimately a leadership challenge, not a technology challenge. We started by asking how we can make work better for our caregivers. At Providence, that meant rethinking the way caregivers move through the hiring process and using AI to create a simpler, more connected experience, without losing sight of the human side of work,” said **Greg Till, Chief People Officer, Providence Health.**\n\nAs AI becomes part of everyday work, organizations are rethinking how people, systems, and data work together. According to [IBM Institute for Business Value](https://www.ibm.com/thought-leadership/institute-business-value/en-us/report/agentic-ai-enterprise-operations?utm_source=chatgpt.com) research, 82% of C-suite executives say functional silos are preventing their organizations from realizing AI’s full value.\n\nMany organizations are finding that the challenge is not simply adopting AI tools, but improving how work happens across systems and teams to drive real outcomes. For Providence, that means helping caregivers move more quickly into the roles where they are needed most while advancing its mission to serve all, especially those who are poor and vulnerable.\n\n[Providence shows](https://www.ibm.com/case-studies/providence-health) what is possible when organizations use AI to rethink how work gets done – not simply adding another technology solution.  \n\n[IBM is helping organizations take that same approach across critical business processes](https://www.ibm.com/consulting/operations).\n\n**About IBM** \n\nIBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of governments and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.\n\nVisit [www.ibm.com](http://www.ibm.com/) for more information.\n\n**Media contact:**\n\nSamantha Desmarais\n\nIBM\n\nSamantha.Desmarais@ibm.com", "url": "https://wpnews.pro/news/providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-a", "canonical_source": "https://newsroom.ibm.com/2026-10-07-providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-without-replacing-a-single-system", "published_at": "2026-10-07 15:00:00+00:00", "updated_at": "2026-10-07 15:17:33.516339+00:00", "lang": "en", "topics": ["ai-agents", "artificial-intelligence", "ai-products"], "entities": ["Providence Health", "IBM", "IBM Consulting", "IBM watsonx Orchestrate", "RITA", "Oracle Fusion Cloud Human Capital Management", "Oracle Fusion Cloud Recruiting", "Carol McDaniel"], "also_reported_by": [], "alternates": {"html": "https://wpnews.pro/news/providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-a", "markdown": "https://wpnews.pro/news/providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-a.md", "text": "https://wpnews.pro/news/providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-a.txt", "jsonld": "https://wpnews.pro/news/providence-health-collaborates-with-ibm-using-ai-to-reduce-hiring-admin-time-a.jsonld"}}